1.1. Challenge: Subscriptions are expensive for income-constrained residents and small businesses; many suggest $20-60 is an affordable cost

1.2. Solution: subsidized subscriptions

1.3. Solution: A sliding scale price structure

1.4. Solution: Public access at community centers and gathering spaces

2.1. Challenge: accessing online education

2.2. Solution: providing devices to students (not just K-12!)

3.1. Challenge: Devices become obsolete.

3.2. Challenge: Users often don’t have the skills to use them well.

3.3. Solution: Refurbished devices could be redistributed – PC Land is currently

providing this service. More partners could have a bigger impact.

3.4. Solution: Training on using devices at community centers and libraries (see training for more information)

4.1. Challenge: Residents struggle to access sites, complete forms, and find reliable information

4.2. Solution: Training and information for website creators & updaters to build better, more accessible sites

4.3. Challenge: Knowing how to use a device and software for internet access & troubleshooting problems

4.4. Solution: Tech support for specific populations (aging population, individuals with disabilities) – Libraries and community service organizations offer one-on-one support, but more partners, locations are needed.

5.1. Challenge: Users can be taken in by scams, phishing, and other predatory online practices

5.2. Solution: Education and training sessions to arm residents with ways to protect themselves. Some participants mentioned that police departments/sheriffs offer monthly meeting opportunities as well as senior center activities.

6.1. Challenge: making users technology and internet-savvy – the terminology, changing technology, and continual device upgrades make it difficult to get started and keep up

6.2. Solution: Education, training sessions, and one-on-one support can build skills and confidence. Creative partnering with groups and those who know for those who don’t could build community connection and information sharing.

7.1. Challenge: Receiving timely and specialized health care is not always a local solution or easy to access in person (especially with transportation challenges for some).

7.2. Solution: Getting patients connected to resources and initiating telehealth services through training/sign-up.

7.3. Solution: Ensure adequate devices, with training and privacy space, are available to users who need them.

8.1. Challenge: Some of these ideas are already implemented in the community (or could be), but are heavily dependent on capacity or availability, or successful awareness of programs’ existence.

8.2. Solution: Identifying willing partners (in progress!) to provide pieces of the puzzle: training and education coordination, expertise, meeting space, etc.

9.1. Challenge: How do we get these ideas started (partners and funding) and keep things going?

9.2. Solution: Build partnerships across the community

9.3. Solution: identify diverse and continuing funding sources and staffing solutions